My Account

Using the library’s online catalogue system, you can review which items you currently have out on loan, find out what items you have reserved, find out when your items are due, renew your books and reserve an item.

 

Registration

 

How do I register?

Go to the Log In page. The link is at the top-right of the screen. Enter your barcode and PIN or password. If you haven’t registered before, you’ll be taken to the registration page.

 

Why do I have to register?

Registration is a one-time process that allows you to create an easy-to-remember login name, or username, that you can use instead of your barcode to check your account. If you have a Google or Hotmail account, you already know about usernames. If not, think of a username as your library nickname. Need ideas? Use your initials and your street number (SDK203), your dog’s name, or something about you (Twilightfan), that’s short and easy for you to remember. Remember that the public comments and lists that you post will include your username. Registration is required to take advantage of all of the features of the site, including the ability to manage your renewals and holds, contribute ratings and reviews, and follow others to see what they’re enjoying.

 

Logging In

 

You can use the site to search the catalogue and look for recently acquired and reviewed items. To place a hold, check your account, or use some of the site’s interactive features, you need to first log in.

Logging in requires two things:

  • your library card number, or barcode. It is the 10-character code on your card beginning with ‘TH.’
  • your PIN (personal identification number) or password. This number is usually the last 4 digits of your phone number.

Once you have registered with the site you can choose to log in with a username you created, rather than your library card number. You may find it easier to remember, especially if you need to access your account when you don’t have your card with you.

 

To log in to your account

  1. On the menu at the top right, click Log In, and then clickLog In / Register.
  2. On the Log In page, enter your barcode or username, and your PIN/password.
  3. Click Log In.

You’ll see your My Library Dashboard page. If you were in the middle of doing something, such as placing a hold, you’ll return to what you were doing prior to logging in.

Problems Logging In?

Can’t remember your user name? A user name contains only letters, numbers and underscores. If that doesn’t help you remember it, log in using your library card number. Your username is for your convenience. You can always log in with your library card number.

Can’t remember your PIN/password? Your PIN may be:

  • The last 4 digits of your phone number.

If you can’t remember your PIN, you can reset it. Click the Forgot your PIN? link. You’ll get an email with a link in it that will enable you to create a new PIN.

Still can’t log in? Contact your library.

 

Borrowing

This section describes how to manage your account, including checking your holds, renewing items you have borrowed, and checking for fees. It also describes how to see your borrowing history.

Checked Out

The Checked Out page displays all titles you currently have on loan from your library. You can use this page to view due dates, renew your loans, and contribute ratings.

► To view your checked out items:

  1. Log into your account.
  2. On the menu, click Checked Out.

Titles listed on the Checked Out page are displayed in order of due date, so overdue items are listed first, with the due date in red.

There’s a button at the bottom of each checked out item you can use to add the title to your In Progress shelf. Click the arrow next to the button to choose either your For Later or Completed shelf.

Once you have returned a title, it will no longer appear on this page. However, if you rated it, the title will appear on your Completed shelf.

In addition, if you have enabled the Borrowing History feature, all returned titles will appear on your Borrowing History page, so you can keep track of what you’ve borrowed.

 

Renewing Checked Out Items

If you’re not finished with the items you’ve borrowed, you may want to renew them instead of returning them to the library before they are due.

You renew the items you’ve borrowed from the Checked Out page. By default, titles on the Checked Out page are displayed in order of due date, so overdue items are listed first.

► To renew a single item

  1. Log into your account.
  2. On the menu, click Checked Out.
  3. Find the title you want to renew.
  4. Click the Renew button below the item.

A popup message will let you know if your renewal was successful.

► To renew multiple items

  1. Log into your account.
  2. On the menu, click Checked Out.
  3. If necessary, filter your checkouts by clicking Overdue,Next due or Due later under the My Borrowing summary on the left of the page.
  4. Do one of the following:
    • Click the checkbox next to each item you want to renew
    • Click the checkbox above the items to select all of the items on the page.
  5. A bar appears at the bottom of the page. Click Renew selected. The number of items affected appears in brackets on the menu.

A popup message will let you know if your renewals were successful.

Notes:

  • On a tablet or smart phone, the Renew selectedoption is on the Manage items
  • You can renew up to 25 items at a time.

 

On Hold

From the On Hold page, you’re able to keep track of the titles you’ve requested, and where and when they will be available for pickup. By default, items on the page are sorted by status, with items ready for pickup first. If you prefer, you can sort the page by hold position, expiry date, title, author or format.

For holds that are ready for pickup, you can also sort by pickup location or pickup expiry date.

If necessary, filter your holds by clicking Ready, Not ready or Pause under the My Borrowing summary on the left of the page. On a tablet or smartphone, tap the My Borrowing button first to display the filters.

You can also cancel and pause your hold requests. To change the status of a request, click the Pause or Cancel button for the item you want to change. Active and paused holds are each shown in separate blocks.

You can activate a paused hold by clicking the Resume hold button.

Note: Use this page to manage holds. To place a hold, do a search, or view a title’s details page. See below.

 

Placing Holds

You place holds on items you want to borrow from search results, or from a title’s details page. If you want to pick up the item at a specific location, you can see which branches currently have the item, as well as the circulation status of all available copies.

► To place a hold from search results

  1. Log into your account.
  2. Enter some keywords and run your search.
  3. Find the title you want.
  4. Titles with at least one copy in the library show Available. To see the current status of all copies of the item, click the availability details link.
  5. Click the Place hold 
  6. In the Place hold popup, select the branch where you’d like to pick up the title. The default location is your home branch, or the one you specified on your Preferences page as your preferred location. (If your library has only one location, or you’ve enabled single-click holds, you won’t see this option.)
  7. Click the Place hold

Your requested title will now appear on your On Hold page.

Notes:

  • You can skip the step of choosing a pickup location every time if you enable single-click holds.
  • Placing a hold on an electronic item such as an eBook is slightly different. If the item is available now, the button is labelled Check out. If it isn’t, the button is labelled Place hold.

► To place a hold from a title’s details page

  1. Log into your account.
  2. Find the title you’d like to place a hold on by searching or browsing the catalog. Go to its details page by clicking its title.
  3. The details page shows all the formats of the title held by the library. To see the location and current status of each available copy of your selected format, click the View details 
  4. Click the Place hold
  5. Select the branch where you’d like to pick up the title. The default location is your home branch, or the one you specified on your Preferences page as your preferred location. (If your library has only one location, you won’t see this option.)
  6. Click the Place hold

Your requested title will now appear on your On Hold page.

Notes:

  • If you need an item in a hurry, use the View details link to view locations that have copies available.
  • Placing a hold on an electronic item such as an eBook is slightly different. If the item is available now, the button is labelled Check out. If it isn’t, the button is labelled Place hold.
  • Some items, such as reference book or documents on microfiche, cannot be placed on hold. Inquire about these at the Reference Desk at your branch.

 

 

Pausing Holds

If you don’t want an item you have requested to become available when you’re unable to pick it up, you can pause the hold. Pausing, or suspending, retains your place in line until you’re ready to resume. It’s useful if you have items on hold and go on vacation, or already have things checked out you haven’t finished yet.

► To pause a single hold

  1. Log into your account.
  2. On the menu, click On Hold.
  3. Find the title you want to pause.
  4. Click the Pause hold
  5. Depending on the system your library uses, you may also be prompted to choose an end date, or a start and end date. Pick your dates, and then click Yes, pause holds.
  6. You’ll see the message “Successfully paused holds.”

► To pause multiple holds

  1. Log into your account.
  2. On the menu, click On Hold.
  3. If necessary, filter your holds by clicking Not readyunder the My Borrowing summary on the left of the page. On a tablet or smartphone, tap the My Borrowing button first to display the filters.
  4. Do one of the following:
    • Click the checkbox next to each item you want to pause
    • Click the checkbox above the items to select all of the items on the page.
  5. A bar appears at the bottom of the page. Click Manage items, and then click Pause holds. The number of items affected appears in brackets on the menu.
  6. Depending on the system your library uses, you may be prompted to choose an end date, or a start and end date. Pick your dates, and then click Yes, pause holds.
  7. You’ll see the message “Successfully paused holds.”

 

Cancelling Holds

If you no longer want an item you have requested, you can cancel your hold.

► To cancel a single hold

  1. Log into your account.
  2. On the menu, click On Hold.
  3. Find the title you want to cancel.
  4. Click the Cancel holdbutton next to the item.
  5. Click Yes, cancel holdto confirm.
  6. You’ll see the message “Successfully cancelled holds.”

► To cancel multiple holds

  1. Log into your account.
  2. On the menu, click On Hold.
  3. If necessary, filter your holds by clicking Not readyunder the My Borrowing summary on the left of the page. On a tablet or smartphone, tap the My Borrowing button first to display the filters.
  4. Do one of the following:
    • Click the checkbox next to each item you want to cancel.
    • Click the checkbox above the items to select all of the items on the page.
  5. A bar appears at the bottom of the page. Click Manage items, and then click Cancel holds. The number of items affected appears in brackets on the menu.
    Click Yes, cancel holds to confirm.
  6. You’ll see the message “Successfully cancelled holds.”

 

Fees

The Fees page displays a list of messages from your library.

► To view your fees and fines

  1. Log into your account.
  2. On the menu, click Fees.

A colored indicator at the top of the Fees page displays the total amount you owe.

The default sort order is by fee date. You can also sort the list by amount, fee reason or title.

To pay your fees, visit your library or send payment in the mail.

Borrowing History

Your library does not keep records of your borrowing without your permission. However, when you enable the Borrowing History feature, the system will start building a list of all the titles you borrow.

You can turn on the Borrowing History feature in the registration process and start saving your titles immediately, or do so later.

► To enable or disable Borrowing History

  1. Log into your account.
  2. On the menu, click My Settings.
  3. On the My Settings page, under the Account Preferencesheading, find your Borrowing History setting.
  4. Click Change.
  5. On the Borrowing Historypage, click the current setting to change it.
  6. Click Save Changes.
  7. You’ll see the message “Your new information has been saved.”

Notes: 

  • When this feature is disabled, any existing Borrowing History titles that have not been added to your Completed shelf or to a list will be permanently deleted.
  • If you don’t see a Borrowing Historyoption under Account Preferences, this feature is not enabled at your library.

 

► To view your Borrowing History

  1. Log into your account.
  2. On the menu, click My Library Dashboard.
  3. Under the My Borrowingsummary on the left of the page, click Borrowing History. On a tablet or smartphone, tap the My Borrowing button first to display the My Borrowing summary.
  4. The page displays your recently returned items. Click the View all Borrowing Historylink to see the complete list.

Notes: 

  • You can rate items you have checked out from your Borrowing History page by clicking a star. Rating an item also adds it to your Completed
  • You can manually add an item in your Borrowing History to your Completed, In Progressor For Later shelf using the button at the right of the item.